Account & data deletion

How to request deletion

• Send an e-mail to [email protected] from the e-mail address registered with your account, with the subject "Account deletion", and include your agency name;
• Or use the contact form on the website with the same details;
• We may ask for additional information to confirm that the account is yours;
• Your request is completed within 30 days and we confirm the result by e-mail.

Travellers without an account

If you sent a tour enquiry or a contact message, write to [email protected] with the e-mail address you used and we will delete your enquiries and messages.

Data that is deleted

• Account and login data (e-mail, password hash);
• Agency profile, logo and gallery images;
• Tours and their photos;
• Enquiries and notifications received by the agency;
• Mobile app sessions and push notification tokens;
• Partner applications.

Data that may be kept

• Records of featuring and advertising payments — for the period required by tax and accounting law;
• Data in backups — removed as the backups are rotated;
• Aggregated statistics that contain no personal data.

Partial deletion

You can also ask us to delete only specific data (for example one tour or one enquiry). Agencies can delete their draft tours themselves in the panel.